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Privacy Policy

Effective Date: June 1, 2026

Introduction

Compass Exteriors (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at compass-exteriors.com, submit a form, or communicate with us via phone, email, or text message.

Information We Collect

Information You Provide

When you fill out a form, request an estimate, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number (including mobile number)
  • Property address
  • Details about your project or inquiry

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and approximate geographic location
  • Browser type and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Device identifiers

We use Google Analytics, Google Tag Manager, and similar tools to collect and analyze this data for the purpose of improving our website and marketing efforts.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and estimate requests
  • Schedule and manage appointments
  • Send text messages (SMS) related to your inquiry, appointment, or project
  • Communicate project updates and follow-up information
  • Improve our website, services, and customer experience
  • Analyze website traffic and marketing campaign performance
  • Comply with legal obligations

SMS / Text Messaging Communications

No mobile information — including phone numbers, opt-in data, or consent records — will be sold, rented, leased, or shared with any third party or affiliate for marketing or promotional purposes. Information sharing with subcontractors who help us deliver service to you (such as scheduling software, dispatch tools, or customer service platforms) is permitted strictly for the purpose of fulfilling your inquiry or project. Those subcontractors are contractually prohibited from using your information for their own marketing or sharing it further. SMS opt-in data and consent records are specifically excluded from any data sharing outside of these direct service-fulfillment purposes.

Compass Exteriors LLC sends SMS text messages only to individuals who have provided express, affirmative consent. We collect SMS opt-in consent through three channels:

  1. Website forms. When you complete a form on compass-exteriors.com (such as our contact form or free estimate request), you may check an optional SMS consent box to receive text messages from Compass Exteriors. The consent checkbox is unchecked by default; checking it is voluntary and is not required to submit the form or to receive a quote, inspection, or any other service from us.
  2. Verbal consent during a phone call. When you call us, a Compass Exteriors representative may ask for your express permission to send SMS messages related to your inquiry. Verbal consent is logged in our CRM with a timestamp, the representative’s name, and the scope of consent.
  3. Written consent on a signed agreement. Our service agreements and roofing proposals include an SMS consent clause directly above the signature line that you may initial to opt in.

Message types include: appointment confirmations, roof inspection scheduling, quote and estimate delivery, project status updates, scheduling changes, invoice notifications, and customer service responses. Message frequency varies based on your active project — typically 2 to 10 messages per month. Standard message and data rates may apply per your mobile carrier plan. Reply STOP to any message to unsubscribe at any time, or reply HELP for help. For SMS-related questions, contact us at (603) 219-1523 or info@compass-exteriors.com. See our SMS Terms for full details.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers: Trusted third-party tools and platforms that help us operate our business (e.g., CRM software, email services, analytics providers, text messaging platforms). These providers are contractually obligated to protect your information.
  • Legal requirements: When required by law, regulation, or legal process, or to protect the rights, safety, or property of Compass Exteriors or others.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and support our marketing efforts. These may include:

  • Google Analytics cookies
  • Google Ads conversion tracking and remarketing tags
  • Microsoft Advertising UET tags

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of certain data processing activities

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an effective date. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

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